sales & refund policy

This policy covers anything you buy from the okay company, from software plans to okay engineering devices. It's part of our Terms of Service. It doesn't take away any rights you have under consumer law.

Prices and payment

Prices are in U.S. dollars unless shown otherwise, and taxes are added at checkout where required. Payments are processed securely by Stripe. Your order is accepted when we send a confirmation email; we may cancel and fully refund an order if a product is unavailable or a price was clearly wrong.

Subscriptions

• Plans renew automatically each month or year until you cancel. We'll remind you before a yearly plan renews.
• Cancel any time in the product's billing settings or by emailing us. You keep access until the end of the period you've paid for.
• 14-day refund: if you aren't happy with your first payment for a plan, ask within 14 days and we'll refund it in full.
• After that, payments aren't refundable for partial periods, except where the law says otherwise or we stop offering the plan.
• Usage-based charges (such as AI usage on your own okay model) are billed for what was used and aren't refundable.

Apps

For one-time app purchases we offer a full refund within 14 days of purchase. If you bought through an app store, its own refund process applies.

Devices from okay engineering

• Shipping: estimated delivery dates are shown at checkout. Risk of loss passes to you on delivery. If an order arrives damaged or doesn't arrive, tell us within 14 days and we'll replace or refund it.
• Pre-orders may be charged when placed. You can cancel a pre-order for a full refund any time before it ships.
• 30-day returns: return any device in its original condition within 30 days of delivery for a full refund. Email us first and we'll send instructions. Unless the device is faulty or we made a mistake, return shipping is yours to pay.
• One-year limited warranty: we warrant that our devices will be free from defects in materials and workmanship under normal use for one year from delivery (two years in the EEA and UK, or longer where the law requires). If a device fails because of such a defect, we'll repair or replace it, or refund it if neither is practical. The warranty doesn't cover normal wear, accidents, misuse, unauthorized modification or batteries' gradual loss of capacity. To claim, email us with your order number and a description of the fault.
• Except for this warranty and any warranty the law doesn't allow us to exclude, devices are sold as described in our Terms, and implied warranties are limited to the length of this warranty where the law allows.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix things faster.

How to ask

Email okay@okaycompany.com (subject “Order help”) with your order number or account email. Refunds go back to the original payment method, usually within 5 to 10 business days.